Cancellation & Refund Policy

Happs sells digital event tickets. Refund eligibility depends on whether the request is due to a user change of plans, an organizer/platform cancellation or postponement, a payment issue, or event-specific terms shown on the event page.

Where an individual event page states different cancellation or refund terms, those event-specific terms apply to that booking.

Tickets are generally non-refundable for personal reasons, change of plans, travel issues, or inability to attend, unless the specific event clearly states otherwise.

If an event offers optional refundable tickets or a stated cancellation window, those conditions will be described on the event page or at checkout.

If an event is cancelled by the organizer or by Happs, eligible ticket holders will receive a refund according to the event’s stated refund terms and this policy. We (or the organizer) will communicate cancellation information through available channels such as the platform, email, or account notices where reasonably possible.

If an event is postponed or rescheduled, existing tickets may either:

• remain valid for the new date and time; or
• become eligible for a refund, depending on the event’s specific policy and communications.

Please check the event page and any notices linked to your booking for the applicable option.

Organizers may need to change venues. Significant venue changes should be communicated to ticket holders where reasonably possible. Depending on the nature of the change and the event’s stated policy, tickets may remain valid for the new venue, or refund eligibility may apply.

If a payment fails, a booking is typically not confirmed. If you were charged more than once for the same booking attempt, or charged without receiving a confirmed ticket, contact support with your payment reference and registered email. We will investigate with the payment gateway and refund eligible amounts where a duplicate or failed confirmation is verified.

Approved refunds are processed through the original payment gateway / banking channels used for the purchase (for example Razorpay). The time for funds to appear in your account can vary by bank, card network, or UPI provider and may take additional business days after the refund is initiated.

Happs does not control bank settlement timelines and therefore does not promise an exact number of days for funds to reflect.

Always review the event page for cancellation, transfer, age, or refund notes before you buy. Event-specific terms take priority for that event when they conflict with the general statements in this policy.

Email support@happs.in with your booking/ticket ID, event name, registered email, and a short description of the issue. You can also use our Contact page.

Happs
Bangalore, Karnataka, India
support@happs.in