Privacy Policy

Happs (“Happs”, “we”, “us”, or “our”) operates an event discovery and digital ticketing platform based in Bangalore, Karnataka, India. This Privacy Policy applies to your use of the Happs website and related services.

By using Happs, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the services.

We collect information in the following categories, depending on how you use Happs.

You may provide information when you create an account, update your profile, book tickets, contact support, or otherwise interact with Happs.

This may include your name, email address, password (stored in hashed form), optional phone number if you choose to add one to your profile, and profile details you choose to provide.

If you choose to sign in with Google, we may receive information from Google such as your name, email address, Google account identifier, and profile picture, subject to your Google account settings and Google’s policies. We use this information to create or authenticate your Happs account.

When you browse or book events, we may process event preferences, booking details, ticket quantity, ticket type, booking references, ticket status (for example registered or checked in), and related transaction metadata needed to deliver your ticket.

Payments on Happs may be processed by third-party payment processors such as Razorpay. Happs does not store your full card number, CVV, UPI PIN, or banking login credentials. Payment details are handled by the payment processor according to their applicable policies and security practices. We may receive limited payment-related information such as payment status, order identifiers, payment identifiers, amount, currency, and timestamps needed for booking confirmation, support, and reconciliation.

We may collect technical information such as IP address, browser type, device information, approximate location derived from network data, pages viewed, referring URLs, and timestamps. We may also generate request identifiers used for logging, debugging, and security.

Happs may use cookies, local storage, or similar technologies to keep you signed in, remember preferences (such as selected city), and improve site performance. You can control cookies through your browser settings; disabling them may affect some features.

We use collected information to:

• Create and manage user accounts
• Display events and process ticket bookings
• Confirm payments and issue digital tickets / QR codes
• Provide customer support
• Maintain security, prevent fraud, and troubleshoot errors
• Send transactional communications related to bookings and account activity
• Improve the product and understand how the service is used
• Comply with applicable legal obligations

Booking and ticket data is used so you can access your tickets, and so organizers or authorized staff can verify attendance (for example via QR check-in) where applicable.

Payment-related data is used to initiate checkout, verify successful payments, confirm bookings, handle failed or duplicate payment investigations, and process eligible refunds through the payment gateway.

We use account and booking details to respond to support requests you send us, including at support@happs.in.

We may use logs, authentication data, and technical signals to protect accounts, detect abuse, and keep the platform reliable.

We may send service-related messages such as booking confirmations, important account notices, or responses to your support requests. Marketing communications, if introduced, will be handled in line with applicable law and any choices you are given.

We do not sell your personal information. We may share information in these situations:

When you book an event, relevant attendee and ticket information may be shared with the event organizer and, where needed, venue staff so they can manage entry, capacity, and event operations.

Payment processing may involve providers such as Razorpay. Their handling of payment data is governed by their own privacy and security policies.

We may use trusted service providers for hosting, databases, email delivery, analytics, or similar infrastructure. They are expected to process information only as needed to provide services to us.

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and integrity of Happs, our users, or others.

We retain account, booking, and related records for as long as needed to provide the service, resolve disputes, meet legal or accounting requirements, and maintain security. Retention periods may vary by data type and legal obligation.

We take reasonable technical and organizational measures to protect personal information, including access controls and encrypted transport where appropriate. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you. You can update some profile details in your account. For other requests, contact support@happs.in.

If you want your account deleted, contact support. We may retain certain information where required for legal, security, fraud-prevention, or accounting purposes (for example completed booking records).

Happs is not directed at children under 18. If you believe we have collected personal information from a child without appropriate consent, please contact us so we can take suitable action.

The platform may link to third-party websites (for example maps, organizer sites, or payment pages). Their privacy practices are their own, and this policy does not cover them.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. Continued use of Happs after changes means you accept the updated policy.

Happs
Bangalore, Karnataka, India
Email: support@happs.in

If a formal legal entity name is required for notices, replace with your registered entity name where indicated as [LEGAL ENTITY NAME] in onboarding materials.